Our free single installation to get your residents connected safely and quickly to multiple internet service providers.

Complete Fibre is a single, fibre infrastructure installation for blocks of flats (also known as Multi Dwelling Units or MDUs). It enables full-fibre connectivity for multiple Internet Service Providers (ISPs) to ‘plug-in’ and offer residents full-fibre connection.

Our solution is offered pro bono to landlords: it does not incur any cost for the landlord or resident, and as it involves a single installation for each MDU, it reduces the risk of compromising safety that comes with repeated network installations into a building.

Partnering with us, landlords can accelerate the delivery of fibre for MDUs, with a choice of providers and broadband packages for residents.

Compliance, safety and quality are key

Compliance is in our DNA and covers every aspect of the Complete Fibre product. Safety and quality are founding principles for all of our planning and installation services. More efficient at every stage, this process accelerates digital inclusion, reduces disruption and carbon emissions, and future-proofs buildings with the potential for smart building services and IoT devices.

Experts in MDUs

We specialise in Multi Dwelling Units, which are typically more complex to build into. Our product is designed to accelerate fibre rollout safely and to a high quality, widening digital inclusion and increasing social value.

Our team manages the Wayleave, plan, build and audit process, from start to finish. Starting with an industry standard Wayleave which can be applied to each building, we focus on reducing landlord time and cost. Every installation we undertake is audited and a full Digital Asset Record provided, supporting Golden Thread principles Building Safety Act, 2022.

How we help you

    Our single multifibre product means you’ll only ever need one installation, enabling multiple ISPs to plug-in and provide services to your residents.

    1
    Initial survey
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    Complete Fibre arranges an initial survey ahead of any formal commitment. No Wayleave is required for this as it’s non-intrusive, and we cover off Pre-Construction Information (PCI) for the building including the Fire Risk Assessment (FRA) and asbestos record. Your safety obligations are fully met from the get-go.
    2
    Design pack & approval
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    Upon completion of the survey and project documentation, landlords receive a design pack that includes the plan for installing fibre in the building. Once approved, we ensure a Wayleave is in place and organise the installation.
    3
    Installation
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    Our expert installation team ensures the work matches the approved design specification and route, and that any changes to the plan are safe, compliant, captured on the As Built documentation. Every installation follows a 5 stage Quality Assessment process, to ensure both optimum technical performance and high standards of aesthetic finish, minimising any visual impact of cable runs and equipment.
    4
    Post-installation audit
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    Every Complete fibre infrastructure installation we complete is comprehensively and independently audited for safety and quality, and is compliant with all the relevant legislative requirements.
    5
    Handover pack
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    Your comprehensive handover pack follows Golden Thread principles. This Digital Asset Record includes the design pack, as-built drawing(s) and detailed audit documentation to evidence every aspect of the installation and shows that it meets the highest standards.
    6
    Ready to connect
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    Upgraded and future-proofed with new digital infrastructure, your building is plug-and-play ready for any ISP. Your installation enables multiple ISPs to offer broadband connections to residents, ensuring they have a choice of providers, plus an additional fibre connection that opens up the world of smart building services and IoT devices to your team.

Who we work with

We’re working with leading housing associations, and collaborating with the sector to promote culture change and to help improve building safety and digital infrastructure standards for all.

What is Full Fibre infrastructure?

Full Fibre infrastructure uses fibre optic cable technology in place of the old copper wires that are being switched-off across the UK. Fibre cabling is made up of a transparent glass material, that uses pulses of light to transfer information.

This technology enables residents to connect to the Full Fibre broadband services offered by ISPs. These services deliver much faster and more reliable online performance, so households can do more online and use more devices without it slowing down.

The Copper Switch off

Do you remember when analogue TV switched to digital? The same thing is happening with broadband. The copper wires that support most of the UK’s broadband network are becoming unreliable and struggling to cope with modern internet demands, such as streaming, gaming and downloading.

The UK Government has set a target for at least 85% of UK premises to have access to ultra-fast fibre broadband by 2025 ahead of the Copper Switch off, so having Full Fibre infrastructure will be essential.

Our assurance audit assesses the build and installation against exacting standards, ensuring the safety of residents and buildings

“It has been a breath of fresh air to work with a company that says what they are going to do, and sticks to it”